Residential homes, restaurants, stores, commercial buildings, churches, gyms, multi-housing units and much more. Additional structures such as RV, shed, pool house, boat, etc. can be included with additional minimum fees. 

We treat the exterior perimeter of the structure on service. Interiors can be serviced when needed.

We web the eaves of the structures, around windows, doors and light fixtures (except ceiling fans).  If you have special requests, call the office or discuss them with your tech.

We offer 48-hour notifications via email, text, automated call, or a “morning-of call” where the tech will call you in the morning to give you an ETA with a 2-4 hour time frame. We also offer an “on the way” text message. Normally, timed appointments are only set up for the initial service. Please call the office if you have specific needs to arrange a time frame. 

Yes, we provide a reservice within our 30-day guarantee or one additional visit between your regular service dates. If further visits are needed, we will review your subscription to ensure we’re meeting your needs effectively.

No, you do not need to be home. However, if you schedule an appointment with a technician and are unable to keep it, we require at least 24 hours' notice for cancellation. No-shows will be subject to a fee.

We will service what we can access. If gates are locked, dogs are out, or no one is home to give access to needed areas, we will treat what is accessible and leave a door hanger. Call the office to schedule a reservice for us to come back out and service untreated areas.

Yes! We have a secure key cabinet where every key is coded to ensure that no address is on the physical key.

If there are any codes to access the property, we can add the code to your account. The technician will be able to see the code when he shows up for the service.

This is considered a no-show and is subject to a fee of up to $40 to cover the technician's visit. Details about this fee can be found in the agreement you received. If you have any questions or concerns regarding no-show fees, please call us - we understand that life happens!

• FOR INITIAL SERVICES: If the technician arrives for your first service but does not have access to necessary areas (e.g., backyard), the service will not be performed, and you will need to reschedule. You will not be charged for this visit.

• FOR ONGOING SERVICES: If the technician arrives for a regularly scheduled service and cannot access all required areas, they will complete what they can. The full-service charge will still apply. However, they will leave a notice detailing what was or wasn’t treated, and you may contact our office to schedule a complimentary reservice for the remaining areas.

No, we do not skip or hold services. However, if you are in an area where weather conditions prevent us from servicing, accommodation may be made accordingly. 

Yes, you can reschedule your appointment; however, we encourage keeping your original appointment whenever possible. During busy seasons, it can be especially difficult to get back on the schedule in a timely manner. Rescheduling may result in a delay of up to a couple of weeks or a different technician servicing your property. That said, we will always do our best to accommodate your needs.

Good news! Our technicians are equipped with GPS tracking, which allows us to verify their location and the duration of service at your property. Upon completion of the service, detailed technician notes are also available, outlining what was done during the visit. This ensures transparency and gives you peace of mind. We take pride in providing the best pest control service possible. If you have any questions, feel free to call us—we’re here to help!

No worries! The treatments will take some time to work. If you notice continued activity after 10-14 days, please call our office so we can discuss your pest control needs and determine the next steps.

Yes, the products we use are designed to work in adverse weather conditions. The treatment areas, such as the exterior foundation and the underside of the eaves, typically remain dry. Our licensed technicians are trained to assess whether it's suitable to treat during rainy weather. We strive to keep our customers on their regular schedule, and if a reservice is needed between visits, we’d be happy to come back and address any specific issues.

The duration of a service depends on the size and number of structures, as well as the type of service being performed. The severity of the pest issue can also influence how long the service takes. While there is no required minimum time for our technicians to be onsite, we do ensure they stay as long as needed to get the job done right. Typically, a recurring pest control service can take 10 to 20 minutes.

Pesticides are inherently toxic; however, each product label provides very specific instructions on where, when, and how much product can be applied. In most cases, occupants do not need to leave the premises. In some situations, you may need to wait up to 4 hours before re-entering treated areas. Regardless of the situation, we will inform you if you need to leave and when you can return.

You can easily access your account by visiting professionalexterminators.fieldportals.com and clicking on "Login Info." Enter the phone number or email associated with your account, then click "Get Login Info." You will receive an email or text with your account number, and from there, you can create your password. This allows you to access the portal at any time.

Payment is due at the time of service ("Due Upon Receipt"). We offer several convenient payment options:

• In the field – Our technicians can accept cash, card, or check.

• Online – Use the portal link in your emailed invoice to access your customer account, where you can make payments, add a card to your wallet, or set up autopay. Please note the emailed invoice link expires after 14 days. 

• By phone – Call our office to pay by card or set up autopay for future convenience.

If you have any questions or need assistance, feel free to contact our office.

If payment is not received within 30 days, a $2.50 late fee may be applied to the outstanding invoice. After 60 days, a 3% monthly interest fee (equivalent to 36% annually) will be assessed on the balance. Please note, if payments remain overdue, your service may be placed on “HOLD”, which will interrupt scheduled service per your agreement and result in restart fees upon reactivation.

Our priority is to deliver exceptional pest control services without interruption. Timely payments help us stay focused on that goal and avoid the inconvenience of service delays or additional fees.

Our preferred method of invoicing is email. After each service, you will receive a completed service notification that includes all the service-related details, along with an attached invoice. We can also leave a physical invoice at the time of service or mail it to you if necessary.

The completed service notification will have details of which technician performed the service, what products were used, any pictures uploaded to the account, the technician’s notes and an attached invoice.

We love receiving 5-star Google reviews! You can search for "Professional Exterminators of Redding" on Google and leave your review there. Additionally, there is an option within your customer portal to leave an in-house review for the service and technician.

Depending on your subscription, the services we perform may vary. The duration of time spent at your property can range from 5 minutes to an hour, depending on your service needs. Regardless of time, the service fee remains a flat charge. Here’s what each service includes.

• General Pest Control: Our technician will sweep the eaves, around windows and doors, and around light fixtures to ensure your home is free of webs and wasp nests. They will also treat areas around the home and in targeted locations depending on your service needs. We actively look for undetected pest issues, such as ants trying to enter or black widow spiders seeking hiding places.

• Rodent Control: The technician will look for signs of rodent activity, assess your rodent control needs, place bait stations or traps, and perform light exclusionary work to prevent rodents from accessing your home. We have a keen eye for where rodents have been active and how we can effectively eliminate them. On a recurring basis, we will remove rodents from traps and refill bait stations as needed.

• Bedbug, flea and cockroach infestation: require special preparation to ensure the highest chance of success. We provide detailed pre- and post-treatment instructions, including step-by-step instruction sheets to guide you through the process. Our technicians use the latest techniques and solutions to eliminate infestations efficiently. If you have any questions about the preparation, post-treatment care, or the treatment itself, we are always happy to assist.

• Wildlife: is typically a 4-day duration. The technician will set up cameras to confirm wildlife activity. Once verified, traps are set and checked daily. We will continue to remove and reset traps during the service duration (typically 4 days), after which daily visits for removal and resetting can continue for an additional fee. Weekends excluded.